March 19, 2025

1.0. Introduction

This Refund Policy ("Policy") governs all refund requests for services ("Hobs") booked through Hobber's platform. By booking any Hob through our platform, you acknowledge and agree to be bound by the terms and conditions set forth herein.

2.0. Definitions

2.1 Active Booking: A Hob that has been booked and is within its designated validity period.

2.2 Used Booking: A Hob that has been redeemed by the user and the service has been provided by the vendor.

2.3 Expired Booking: A Hob that has exceeded its designated validity period without being redeemed.

2.4 Scheduled Hob: A Hob that requires the user to select a specific date and time during the purchasing process.

2.5 Redeemed No-Show: An instance where a user has booked a Scheduled Hob but fails to appear at the designated time and location.

3.0. General Refund Eligibility

3.1 Non-Refundable Bookings: Hobber does not provide refunds for Active or Used Bookings under any circumstances, except as expressly provided in Section 5 of this Policy.

3.2 Expired Bookings: Users may request a refund for Expired Bookings subject to the conditions specified in Section 4 of this Policy.

3.3 Redeemed No-Show: Users who fail to appear for a Scheduled Hob at the designated time and location forfeit all rights to a refund.

4.0. Refund Process For Expired Bookings

4.1 Submission Requirements: To request a refund for an Expired Booking, users must:

4.1.1 Submit a formal refund request to support@gohobber.com;

4.1.2 Provide a detailed explanation for the refund request;

4.1.3 Attach supporting documentation, including images where applicable, substantiating the refund request.

4.2 Review Process: Upon receipt of a complete refund request, Hobber shall:

4.2.1 Acknowledge receipt of the request within five (5) business days;

4.2.2 Conduct a thorough review of the request and supporting documentation; and

4.2.3 Render a decision regarding the refund request within fifteen (15) business days from the date of acknowledgment.

4.3 Approved Refunds: If a refund request is approved, the refund amount will be processed to the original payment method within fifteen (15) business days of approval notification.

5.0. Exceptional Circumstances

5.1 Vendor Non-Performance: In extraordinary circumstances where a user did not receive the services advertised due solely to the vendor's fault or negligence, users may be eligible for a refund subject to the following conditions:

5.1.1 The user must contact Hobber Support at support@gohobber.com within forty-eight (48) hours of the scheduled service;

5.1.2 The user must provide comprehensive documentation, including but not limited to photographs, communications with the vendor, and any other relevant evidence demonstrating vendor non-performance;

5.1.3 Hobber reserves the right to conduct an investigation, including contacting the vendor for their account of the circumstances; and

5.1.4 The final determination of refund eligibility shall be at Hobber's sole discretion following the completion of its investigation.

5.2 Technical Failure: In the event that a demonstrable technical failure of Hobber's platform prevents a user from redeeming a valid booking, users may be eligible for a refund subject to verification by Hobber's technical team.

6.0. Limitations and Exclusions

6.1 User Responsibilities: Users are solely responsible for:

6.1.1 Ensuring their availability for Scheduled Hobs;

6.1.2 Monitoring the validity period of their bookings; and

6.1.3 Adhering to any specific terms or conditions associated with individual Hobs.

6.2 Excluded Circumstances: Refunds will not be issued for:

6.2.1 User dissatisfaction with a service that was provided as advertised;

6.2.2 User-initiated cancellations;

6.2.3 Failure to utilize a booking within its validity period; or

6.2.4 Any circumstance arising from the user's failure to comply with the hob's fine print or Hobber's Terms of Service.

7.0. Amendment of Policy

7.1 Hobber reserves the right to modify this Refund Policy at any time. Any modifications shall become effective immediately upon posting of the updated Policy on Hobber's platform. Users are encouraged to review this Policy periodically to ensure familiarity with its current terms.

8.0. Contact Information

8.1 For any questions or concerns regarding this Refund Policy, please contact Hobber Support at support@gohobber.com