August 29, 2024

At Hobber, we strive to provide a wide array of fun and engaging Hobs for our users to explore. We carefully select our vendors, ensuring their services meet our quality, safety, and health standards. However, we recognize that certain situations may necessitate a refund, and we have established the following Refund Policy to address such cases.

For Hobs that do not require scheduling at the time of purchase, known as Unscheduled Hobs, users have the flexibility to redeem their Vouchers at any time within a specified validity period. In such cases:

- Refund Window: Users may request a refund for these flexible Hobs within 3 days of the purchase. After this period, all purchases are final and non-refundable.

- Technical Issues: If a user experiences a technical issue that prevents them from viewing or redeeming their Voucher, they may request a refund by providing proof to our Customer Support Team.

For Hobs that require the user to select a specific date and time when purchasing, known as Scheduled Hobs, the following policy applies:

- Non-Refundable: All scheduled Hobs are strictly non-refundable, except in cases of extraordinary circumstances (e.g., the service location is permanently closed due to unforeseen events such as a fire or natural disaster). The nature of scheduled Hobs requires the vendor to reserve time and resources specifically for the user, making refunds impractical. Users are responsible for ensuring they can attend the scheduled time.

A Hob is considered redeemed once it has been scanned by the vendor using the Vendor’s “Hobber Vendor Application.” Refunds for redeemed Hobs are only available under the following conditions:

- Mismatch of Service: If the service provided by the vendor significantly differs from the description of the Hob at the time of purchase.

- Low Quality of Service: If the service provided by the vendor is demonstrably below the standard advertised.

- Vendor’s Inability to Provide Service: If the vendor is unable to provide the service due to a fault on their part (excluding user no-shows or late arrivals).

- Violation of Law: If the vendor breaches any applicable laws, such as those outlined in Federal Law No. 24 of 2006.

- Excessive Delay: If the vendor causes unreasonable delays in providing the service after redemption.

Users may request a refund by contacting support@gohobber.com with a detailed explanation of their issue. Refunds will only be processed if the claim meets the criteria outlined above. Approved refunds will be processed within 15 days of approval.

Refunds will not be issued for no-shows or if the user fails to redeem the Hob within the valid redemption period. Scheduled Hobs are particularly strict on this policy due to the resource allocation required by vendors.